FAQ

Spoons related

If you are not sure which spoon is the right for you or for the one you are buying for, please visit the following page where we explain the difference between the three sizes we offer.

If you still have questions, please contact us here. We will be happy to assist you!

Your spoon is protected with two layers of lacquer, so a normal use should not require any special care. However, like all wood products,
our spoons do not like water or fire.

We work exclusively work with select maple wood. Learn more about our woodcraft process here.

Shipping & returns

We will do our best to ship your order within 1 to 2 business days.

Estimated shipping times

USA & Canada (Free shipping): 1-2 weeks

Europe: 1-3 weeks

We do our best to meet these processing and shipping estimates, but cannot guarantee them.

Once your order is shipped, you will receive an email with tracking details. You will also receive an email once your order is out for delivery as well as when it's delivered.

At Heritage Musical Spoons, we consider our clients as part of the family. If you are not entirely satisfied with your purchase, we won't let you down. 

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it.

Christmas is always a very busy time for us, so we recommand placing your order as soon as you can.

To ensure you get your order before Christmas, please order before December 14th.

We are at the mercy of the shipping companies and cannot guarantee shipping times.

General

We guarantee your satisfaction with our product. If you are unhappy with your purchase, do not hesitate to contact us.

Around 250 retailers sell our spoons in United States and Canada. To find a retailer store close to you, please visit the following page.

Yes we do! Please visit the following page to learn more.